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TERMS & CONDITIONS

Below are the details of agreements relating to (1) Website usage, (2) Pet Service usage, (3) Purchase & Supply of Goods, and (4) Privacy Policy.

Terms: Text

WEBSITE USAGE

Terms and Conditions of Website Usage

Last updated: August 04, 2020

Please read these terms and conditions carefully before using Our Service.


1. INTERPRETATIONS AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of these Terms and Conditions:

  • "Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • "Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.

  • "Country" refers to Queensland, Australia

  • "Device" means any device that can access the Service such as a computer, a cellphone, mobile phone or a digital tablet.

  • "Goods" refers to the product offerings available on the Website.

  • "Pet Services" (also referred to as “Services”) refers to the pet related activities available on the Website.

  • "Service" refers to the Website.

  • "Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the use of the Service, Pet Services, purchase and supply of Goods, and Privacy Policy.  These terms and conditions are variously listed on the Website.

  • "Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • "Website" refers to Ginger Bears, accessible from GingerBears.com

  • "You" (also referred as the “Owner”, “Your”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


2. ESSENTIAL AGREEMENT

By using the Service, You agree to be bound by the Terms and Conditions between You and Us. These Terms of use govern Your access to and use of this Website, and Your use of the payment facilities, applications, search engines and other services offered on the Website and which are included in the Website.

These Terms listed herein constitute an agreement between the Business and the Owner (“You”) relating to the provision of the Website by the Business for use.

If you do not agree to these Terms and Conditions of use, please exit this site immediately.

We may update these terms of use by posting the new version on the site at any time and without separate notice to you. Your continued use of this site or the services after we post any changes to these terms of use constitutes Your agreement to those changes from that date.

Please refer to the other terms variously listed on the Website that make up the Terms and Conditions between You and Us (namely Website usage, Pet Service usage, Purchase and Supply of Goods, and Privacy Policy).


3. ACKNOWLEDGEMENTS AND RESERVATIONS

These Terms and Conditions apply to all visitors, users and others who access or use the Service.

If You disagree with any part of these Terms and Conditions then You may not access the Service.

You acknowledge you will use common sense when using the Website.

The Business reserves the right to refuse access to any user without being required to give an explanation.

You represent that you are over the age of 18. The Business does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Business and any other relevant Terms and Conditions presented on the Website. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


4. YOUR WARRANTIES AND OBLIGATIONS

To use the the Service, You must:

  • comply with these terms of use and all applicable laws and regulations; and

  • use the Website and the Pet Services in good faith.

You must not:

  • post or send any material, or do anything which is unlawful, offensive, abusive, indecent, defamatory or menacing, or in breach of any rights of others;

  • cause annoyance, inconvenience or needless anxiety to others;

  • post commercial advertisements or promotional material; or

  • collect information (including information about other users) for purposes outside these terms of use.


5. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites or services that are not owned or controlled by the Business.

The Business has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that the Business shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.


6. DISCLAIMERS AND LIMITATION OF LIABILITY

You use the Website and related Pet Services and Goods at Your sole risk.

Any arrangements made between you and any third party named on or referred by the Website is at Your sole risk and responsibility.

Notwithstanding any damages that You might incur, the entire liability of the Business and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 10 AUD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Business or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Business or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.


7. “AS IS” AND “AS AVAILABLE” DISCLAIMER

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Business, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Business provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

The Website contains general information and material from many different sources. We make no representation and do not warrant that the general information provided on the Website is complete, accurate or current.

Product specifications and descriptions on the Website are as provided by the suppliers or manufacturers. Unless otherwise specified, product photos are illustrative only and not of the actual item or service for sale.

The information, services and material contained in this Website are provided on an “as is” basis. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to such information, services and materials, whether provided by us, third party contractors or other users.

Neither we nor any of our directors, employees, contractors or other representatives, will be liable for any loss, damage or personal injury whatsoever which may arise out of or in connection with Your use of this Website or Pet Services or Goods or other information, to the maximum extent permitted by law.

This limitation of liability extends to loss, damage or personal injury caused directly or indirectly by Your access to or inability to access this Website or Pet Services or Goods or other information, and Your reliance on any information provided in the Website, even if we have been advised of the possibility of such damages or injury.

Without limiting the foregoing, neither the Business nor any of the Business' providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Business are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.


8. INDEMNITY

You agree to indemnify, and hold harmless us and our directors, employees, contractors or other representatives from all liabilities, claims and expenses, including legal fees that arise from Your use or misuse of this Website.


9. SERVICE FEES

The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied during an agreed period of service.

The Owner agrees to pay all fees and charges levied by the Business as are current from time to time at the commencement of Pet Services or provision of goods or other services on offer and in respect of which notice is given to the Owner either verbally or by written confirmation on booking or purchase.


10. PAYMENT

All online bookings require payment in full.

You agree to pay all costs and charges for optional Pet Services or Goods requested by the you.

The Owner agrees to pay any invoiced amount within 7 days of the invoice being issued.

Any invoices not paid within 7 days shall accrue interest daily at the lesser of rate of 11% percent per annum calculated daily. The Business will also be entitled to recover from the Owner in addition to the amount invoiced yet unpaid any administrative costs of issuing a recovery notice (at $25.00 per notice), any debt recovery costs (including legal fees on a Solicitor/client basis) incurred or payable by the Business in procuring outstanding payment from the Owner.


11. DEBT COLLECTION AGENCY

The Owner:

  1. Authorises the Business to notify any debt collection or credit reporting agency upon default by the Owner in regard to any obligation to pay under this debit authorisation; and

  2. agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this payment request terminating; and

  3. may be liable for any costs associated with the recovery of Your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.

12. CANCELLATION POLICY

The Owner notes the following terms for cancellation of Pet Services:

  • Cancellation within 24 hours but more than 7 days prior to service (advance cooling off period) of booking – no fee charged.

  • Cancellation after 24 hours but more than 7 days prior to service – the Business retains credit for future booking to be used. Credit has no expiry date.

  • Cancellation less than 7 days prior to service – Full payment forfeited.


13. TRANSFERRING POLICY

You may not transfer Your booking or Pet Services to any other pet unless by prior agreement by the Business.


14. INTELLECTUAL PROPERTY RIGHTS

The material on the Website is protected under Australian and international copyright and other laws governing protection of intellectual property rights. You must not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, create derivative works from, adapt, or edit such materials.

However, you may copy (either electronically or in hard copy) material on the Website only for non-commercial use in conjunction with Your use of the Service.

Please contact us if you wish to place a link to the Website from another website.


15. YOUR INFORMATION

The Owner accepts the Terms and Conditions outlined herein and certifies to the accuracy of all information given about an animal.

You are entirely responsible for the information that you post or submit to the Website, or send to us or other people. We do not edit this information, and are not liable for errors or omissions in, the information that you or other users submit. However, we may at our sole discretion, edit or delete any information we consider inappropriate.

If you decide to change Your billing information, a 14-day notice is required. Failure to provide this has no bearing on any of the terms of this agreement.

You are responsible for notifying the Business if Your contact details change. Failure to do so has no bearing on any of the terms of this agreement.

We are committed to protecting Your privacy. We will not sell, trade or rent Your personal information to others. We use the information we collect about you so that you can be registered and use the Pet Services or Goods.

Any online payments through the Website are processed entirely through a third party merchant banking or payment processing system. We do not see or store Your credit card information.

When you use Pet Services, you acknowledge and agree that we may use non-identifiable information generated by Your activities to improve our services. However, we will not disclose any of Your personal information to others.

We may use Your contact details to promote new services and product offers to you, or notify you about important changes to the Website or the services. If you would rather not receive this information please notify us.

While this Website does use cookies, the cookies do not contain any personally identifying information. Even if you have configured Your web browser not to accept cookies, you can still use most of the features on the Website.

You hereby allow Your pet to be photographed and/or filmed. Photographs and/or footage may be used by the Business for promotional or advertising purposes.

For further information please refer to the Privacy Policy.


16. LINKS TO THIRD PARTY WEBSITES

This Website may provide links or references to other websites for Your convenience or for advertising purposes. We do not control or endorse these websites, and are not responsible or liable for the accuracy, legality, or any other aspect of the content of such websites or for any damage or injury arising in connection with Your access to such websites.


17. JURISDICTION

These terms of use shall be governed by and construed in accordance with the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of Queensland.


18. TERMINATION OF ACCESS

If we in our absolute discretion determine that you have committed a breach of these terms of use, in particular the user warranties and obligations, we may immediately and without further notice to you, suspend Your use of the Website and Pet Services and delete any data associated with Your account, without refunding Your Pet Service or Goods payment (if applicable).

Any Owner previously terminated by the Business must not use the Website or its Pet Services except without express written permission by the Business.


19. VIOLATIONS

Please report any actual or possible violations of these terms of use by contacting us by email as soon as is practicable.


20. DISPUTES RESOLUTION

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Business.


21. SEVERABILITY AND WAIVER

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.


22. TRANSLATION INTERPRETATION

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.


23. CHANGES TO TERMS AND CONDITIONS

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please immediately stop using the Website.


24. CONTACTS

If you have any query relating to these Terms and Conditions, please contact us at gingerbearsbrisbane@gmail.com.

PET SERVICE USAGE

Terms and Conditions of Pet Service Usage

Last updated: May 02, 2023

Please read these terms and conditions carefully before using Our Pet Services.

You agree to be bound by these Terms and Conditions by clicking “I accept” (or equivalent) where indicated on Our Website or accessing Pet Services (whichever is sooner), having had an opportunity to view these terms.

 

1.INTERPRETATIONS AND DEFINITIONS

Interpretation

Unless the contrary intention appears, a reference in these Terms and Conditions:

  • these terms and conditions or another document include any variation or replacement of it despite any change in the identity of the parties;

  • the words of which the initial letter is capitalized have meanings defined under the following conditions;

  • the following definitions shall have the same meaning regardless of whether they appear in singular or in plural;

  • the words include, including, such as, for example and similar expressions are not to be construed as words of limitation.

Definitions

For the purposes of these Terms and Conditions:

  • "Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • "Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.

  • "Country" refers to Queensland, Australia

  • "Device" means any device that can access the Pet Services such as a computer, a cellphone, mobile phone or a digital tablet.

  • "Pet Services" (also referred to as “Services”) refers to the pet related activities made available or provided by the Business.

  • "Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the Pet Services. These Terms and Conditions are variously listed on the Website.

  • "Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • "Website" refers to Ginger Bears, accessible from GingerBears.com

  • "You" (also referred as the “Owner”, “Customer”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

In these Terms, the singular includes the plural and vice versa.


2.ESSENTIAL AGREEMENT

These Terms of use govern Your access to and use of Pet Services.

If you do not agree to these Terms and Conditions of use, do not book any Pet Services.

We may update, change, vary of modify these Terms of use by posting the new version on the Website at any time with 3 days prior notice by publishing the revised Terms and providing a copy by email (where possible to do so). Your use of Pet Services after we post any changes to these terms of use constitutes Your agreement to those changes commences immediately where you are acquiring new Pet Services or 5 days from the date on which those changes are published where you are acquiring existing Pet Services from that date.

 

3.ACKNOWLEDGEMENTS AND RESERVATIONS

The Business reserves the right to refuse Pet Services to any animal without being required to give an explanation.

The Owner acknowledges that the Business allows pets to play and interact directly with other animal(s) off leash. The Owner further acknowledges that due to this, injuries to their pet(s) may occur.

The Owner further acknowledges that they will use caution and common sense when using the Pet Services.

The Owner acknowledges that the Business has limited bookings available and that they may “miss out” or not be able to access Pet Services when there are no other bookings available, for any reason.

It is recommended the Owner books pet care in advance of peak periods (such as Easter and Christmas) as places will be limited and cannot be guaranteed.


4.YOUR WARRANTIES AND OBLIGATIONS

To use the Pet Services, You must:

  • comply with these terms of use and all applicable laws and regulations;

  • use the Website and the Services in good faith;

  • ensure the Owner’s pet meets all eligibility criteria in clause 6; and

  • the Owner otherwise complies will all obligations on it in these Terms and Conditions.

You must not:

  • post or send any material, or do anything which is unlawful, offensive, abusive, indecent, defamatory or menacing, or in breach of any rights of others;

  • cause annoyance, inconvenience or needless anxiety to others;

  • post commercial advertisements or promotional material; or

  • collect information (including information about other users) for purposes outside these terms of use.


5.RESPONSIBILITY FOR YOUR PET

You agree the Owner shall be solely responsible for any and all acts or behaviour of the pet while it is in the care of the Business, its employees or agents.

The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused for any acts or behaviour of the pet while in the Business’ care.

 

6.PET ELIGIBILITY FOR ADMISSION FOR SERVICE

The Owner declares that they are the sole owner of the pet (or where the pet is jointly owned, has sought the consent of the joint owner), free and clear of all liens and encumbrances.

The pet must be a minimum of 4 months old.

The pet is currently vaccinated or will be at least 2 weeks prior to Your booking (C5 for dogs and F3 for cats, or as otherwise advised by the Company) that lasts for the duration of the Services.

The pet has current tick and flea treatment upon admission for Services that lasts for the duration of the Services.

The pet is free of all diseases and illnesses.

All cats and dogs are to be de-sexed prior to admission for Service.

All pets are fitted with a functional microchip that can be used to identify and locate the pet’s owner.

The pet receiving the Services provided by the Business is registered with their local council and are booked in as their registered breed.

The Owner will offer their pet for Services with a collar or harness that the pet cannot slip out of. The Business accepts no responsibility for any lost items.

The Owner will provide all details of any conditions suffered by the pet (including medical or behavioural), or medications required by the pet and dosage required for the duration of the Pet Services.

For all Service offerings except training services:

  • The Owner declares that their pet is not aggressive and does not pose a risk to humans, other animals, or to property; and

  • The Owner declares that their pet will respond to calls relating to name and to the command “sit”.


7.PET OBEDIENCE

All pets will be assessed by the Business for suitability for Pet Services.

The assessment will be conducted during the first paid Pet Service session.

For any pet assessed not to be suitable to receive Pet Services, a refund of all pre-paid and unused Pet Service sessions will be paid by the Business to the Owner.

In special circumstances the Owner agrees the Business, its employees or agents may need to employ behaviour management tools and techniques to ensure pet obedience, including, and not limited to:

  • provision of food (e.g., “treats”)

  • physical separation

  • physical isolation

  • physical restraint

  • muzzle

  • “E-collar”,

  • leash (long or short), or

  • leash fixed to a secure anchor point.


8.PET INTERACTIONS

The Owner gives the Business permission to mix their pet with other animal(s) as it deems necessary.

The Owner gives the Business permission to exercise or walk their pet off leash.


9.DISCLAIMERS AND LIMITATION OF LIABILITY

Consumer guarantees

Our Services may come with guarantees that cannot be excluded under the Australian Consumer Law (contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

The following applies where any warranties against defects are offered to the Owner by Us under this agreement:

  (1) Our Services come with guarantees that cannot be excluded under the Australian Consumer Law.

  (2) For major failures with the Services, the Owner is entitled:

        (A) to cancel the service contract with the Business; and

        (B) to a refund for the unused portion of, or compensation for its reduced value.

  (3) You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure You are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Exclusion of liability

To the maximum extent permitted by law, under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, illness death, loss or damage of any kind whatsoever that may occur to any animal while in the control or care of the Business.

To the maximum extent permitted by law, the Owner agrees that the Business will not be held liable (whether in contract, tort (including negligence), indemnity or statute) for any injury or illness to a pet and expressly waives any and all claims against the Business, or its employees for any loss, injury, illness, loss or death of any kind whatsoever to their pet or loss of their property while in the care of the Business, its employees or its agents or any indirect or consequential loss.

Neither we nor any of our directors, employees, contractors or other representatives, will be liable for any loss, damage or personal injury whatsoever which may arise out of or in connection with Your use of Pet Services, to the maximum extent permitted by law.

This limitation of liability extends to loss, damage or personal injury caused directly or indirectly by Your access to or inability to access Pet Services, and Your reliance on any information provided by the Business, its employees or agents, even if we have been advised of the possibility of such damages or injury.

Implied terms

To the full extent permitted by law, any term which would otherwise be implied into these Terms is excluded. If any law implies or imposes terms into these Terms which cannot be lawfully excluded, such terms will apply, save that the liability of the Business for breach of any such term will be limited in accordance with the Liability Cap noted below.

Liability cap

If the Business is liable in connection with these Terms (whether in contract, tort, indemnity or statute), then irrespective of anything else in these Terms, Our cumulative liability in the aggregate (to the fullest extent permitted by law) shall in no event exceed $100 (Liability Cap).


10.INDEMNITY

Under no circumstances will the Business, its employees or agents be responsible for paralysis tick, canine influenza, injury, loss, damage or death of any kind whatsoever, whether or not caused by any negligent act or omission of the Business, its employees or agents, that may occur to any pet receiving Pet Services, care or attention from the Business.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, in which event you will cooperate with us in asserting any available defences.

You agree to indemnify the Business, and hold harmless the Business for any:

  (a) fraud or wilful misconduct of the Owner under or in connection with these Terms;

  (b) failure to meet any of the eligibility criteria in clause 6;

  (c) of the warranties provided in clause 4 are false;

  (d) costs incurred pursuant to clause 12;

  (e) costs, injury, loss and death associated with pet transport via a third party (clause 18);

  (e) costs incurred in connection with non-payment of an invoice.


11.SERVICE FEES

The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied during an agreed period of Pet Services.

The Owner agrees to pay all fees and charges (including applicable interest charges) in full levied by the Business in accordance with clause 13, as are current from time to time at the time the booking is made for the pet.


12.PET INCURRED COSTS

The Owner agrees to promptly pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs (including special or emergency costs) which may be incurred for the animal during the time the animal is in the Business' care including, but not limited to travel fees and additional labour costs as a result of or in connection with any damage, accident, illness or injury caused to or by the pet.

If a pet injures another pet whilst in care, the associated veterinary and other medical expenses must be paid by the Owner of pet that caused the injuries to the Owner of the injured pet.

In the event where the Owner’s pet become seriously ill or injured and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.

The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment.

To the extent the pet is left under the care of the Business for more than two weeks after the advised check-out or service date, the pet will be considered to be an abandoned pet. At this stage the Business has the right to seek an alternate home for the pet. The Owner remains liable to the Business for any shortfall in charges associated with the Pet Services and all charges incurred by the Owner.


13.PAYMENT

All bookings, online or via email or phone. require payment in full.

You agree to pay all costs and charges for any Pet Services requested by the You.

The Owner agrees to pay any invoiced amount within 7 days of the invoice being issued.

Any invoices not paid within 7 days may accrue interest daily at the rate of 2.0% percent per annum calculated daily. The Business will also be entitled to recover from the Owner in addition to the amount invoiced yet unpaid any administrative costs of issuing a recovery notice (at $25.00 per notice), any debt recovery costs (including legal fees on a Solicitor/client basis) incurred or payable by the Business in procuring outstanding payment from the Owner.

In the event of any outstanding invoice, the invoice must be paid in full before the animal will be released into the care of the Owner.


14.DEBT COLLECTION AGENCY

The Owner:

  (a) Authorises the Business to notify any debt collection or credit reporting agency upon default by the Owner in regard to any obligation to pay under this debit authorisation; and

  (b) agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this payment request terminating; and

  (c) may be liable for any costs associated with the recovery of Your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.


15.CANCELLATION POLICY

To the extent permitted by law, the Owner requires the following notice of cancellation of Pet Services, otherwise the associated charges will be incurred:

  • Cancellation more than 7 days prior to service – the Business retains credit for future booking to be used. Credit has no expiry date.

  • Cancellation less than 7 days prior to service – Full payment forfeited.


16.TRANSFERING POLICY

You may not transfer Your booking or Pet Services to any other pet unless by prior written agreement by the Business.


17.PET RELEASE, PICKUP AND DROPOFF

The pet will be released from Pet Services only to persons or to addresses named within Your Owner record, including emergency contacts. You must advise at the time of booking if the person dropping off (or releasing) the pet is to be different from the person collecting (or receiving) the pet.

You agree:

  • “home pick up” and “home drop off” refers to the collection of pets from their home address;

  • to be at Your home address prior to the agreed pick up and drop off times; and

  • If you are not at home when the driver arrives to collect Your pet, you will provide a secure location for Your pet to be picked up or dropped off. In the event that no secure location can be determined by the driver, the driver will move on to their next collection. In this instance, additional fees will be incurred for ongoing care and any attempted redelivery of the pet.

To reschedule a home pick up the Owner must contact the Business by 10am on the day prior to the scheduled home pick up.

The Owner acknowledges that a driver may be delayed in meeting the agreed collection or drop off windows due to circumstance outside of its control.

All Service and transport fees require full payment at time of booking.

18.USE OF THIRD PARTY CARRIER / DELIVERY SERVICE

In making a payment the Owner acknowledges and agrees to any terms associated with pet transport offered via a nominated third party (e.g., https://www.petshipper.com.au/policy).   It is the Owner's responsibility to read and agree to third party terms and conditions.  The Owner agrees for any pets to be released to and from the Business via the nominated third party for the purpose of providing Services.  The Owner acknowledges that they can deliver their pets to the Business as an alternative to using a third party provider.


19.YOUR INFORMATION

The Owner certifies to the accuracy of all information given about the animal.

You are entirely responsible for the information that you post or submit to the Website, or send to Us or other people. We do not edit this information, and are not liable for errors or omissions in, the information that you or other users submit. However, We may at our sole discretion, edit or delete any information we consider inappropriate.

If you decide to change Your billing information, a 14-day notice is required. Failure to provide this has no bearing on any of the terms of this agreement.

You are responsible for notifying the Business if Your contact details change. Failure to do so has no bearing on any of the terms of this agreement.

In agreeing to these terms You agree that Your contact details and details of Your pet(s) will be provided to all involved parties in the event of a pet injury caused by Your pet, including the relevant city council and the Owners of the injured pet, so that the matter can be handled appropriately.


20.JURISDICTION

These terms of use shall be governed by and construed in accordance with the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of Queensland, Australia.


21.TERMINATION OF SERVICE

If We in our absolute discretion determine that you have committed a breach of these terms of use, in particular the user warranties and obligations, we may immediately and without further notice to you, suspend Your use of Services without refunding Your Service payment (if applicable).

Any Owner previously terminated by the Business must not use Pet Services except without express written permission by the Business.


22.DISPUTES RESOLUTION

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Business.


23.SEVERABILITY AND WAIVER

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Whole agreement

You agree that these Terms are the entire agreement and understanding between the parties relating to the subject matter of this agreement and supersedes any prior agreement, representation (written or oral) or understanding on anything connected with that subject matter (other than to the extent incorporated as expressed in this agreement).

Survival

Clauses 9 (Disclaimer and limitation of liability) and 10 (indemnity) shall survive termination of the Terms.


24.TRANSLATION INTERPRETATION

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.


25.CONTACTS

If you have any query relating to these Terms and Conditions, please contact us at gingerbearsbrisbane@gmail.com.

Terms: Text

SUPPLY AND PURCHASE OF GOODS

STANDARD TERMS AND CONDITIONS OF SUPPLY OF GOODS

BY GINGER BEARS

Last updated: August 04, 2020

1. DEFINITIONS

  • "Seller" means Ginger Bears ABN ####.

  • "Buyer" means any person, body corporate or entity which purchases or orders the Goods from the Seller.

  • "Conditions" means these terms and conditions for the supply of the Goods by the Seller to the Buyer, as amended or varied in writing by the Seller.

  • "Contract" means a contract between the Seller and the Buyer for the sale of the Goods.

  • "Goods" means all goods delivered by the Seller to the Buyer or to be delivered by the Seller to the Buyer.


2. APPLICATION OF CONDITIONS

These Conditions apply to all orders placed by the Buyer with the Seller unless otherwise agreed in writing by a duly authorised officer of the Seller.

Any order made by the Buyer is not binding on the Seller until accepted by the Seller in writing. A Contract will be formed upon the written acceptance by the Seller of an order for the Goods by the Buyer. The Buyer acknowledges that it will be bound by these Conditions which will form part of the Contract. The Contract may only be varied with the Seller's prior written consent. To the extent any conflict exists between these Conditions and any other documentation or correspondence forming part of the Contract, these Conditions are paramount and prevail.

No terms stated by the Buyer in making an order will be binding upon the Seller unless accepted in writing by a duly authorised officer of the Seller.

These Conditions supersede all terms and conditions of sale previously issued by the Seller.

Any quotation issued by the Seller is not and will not be construed as an offer capable of acceptance by the Buyer.


3. SELLER MAY DECLINE ORDER
The Seller reserves the right, in its sole discretion, to decline any order or part thereof. Any order or part thereof not accepted is deemed cancelled. The Seller requires that any order of Goods be in writing.


4. GOVERNING LAW & SUBMISSION TO JURISDICITION

All of the Conditions and the Contracts will be governed by and interpreted in accordance with the laws of the State of Queensland, Australia.


5. CANCELLATION OF ORDERS
An order accepted by the Seller cannot be cancelled without the Seller's prior written consent (in its sole discretion). No application for cancellation or delay in delivery will be considered unless made by the Buyer in writing to the Seller. The Seller will consider an application for cancellation or delay in delivery in its sole discretion.


6. PRICE
Unless otherwise agreed in writing by the parties, prices are as set out in the current price list issued from time to time by the Seller plus any GST payable by the Seller and are subject to variation by the Seller without notice. If between the date of acceptance of an order and issue of an invoice, there is an increase in the cost to the Seller of supplying the Goods which is beyond the control of the Seller, then the Seller may increase the amount of the invoice in line with the increase in cost.

Unless the Seller expressly advises in writing, the price for any Goods does not include the costs of delivery of the Goods and all costs, charges or expenses incurred by the Seller in relation to delivery are payable by the Buyer. Any GST payable by the Seller in respect of the supply of the Goods will be paid by the Buyer to the Seller. The Buyer must supply the Seller with its ABN prior to, or at the time of, placing an order with the Seller.


7. PAYMENT
The Seller will invoice the Buyer on delivery of the Goods.

Unless otherwise agreed in writing by the Seller, payment by the Buyer to the Seller will be made on or before the last day of the month following the month in which the invoice was issued. Time for payment is of the essence of the Contract. Where payments are overdue, the Seller may, in addition to any other rights it may have, in its sole discretion, either cancel orders under clause 15 or suspend delivery of outstanding Goods under clause 9.

If the invoice price is not paid by the due date then interest will accrue on that amount from the date of delivery of the Goods until the price is paid in full. Interest will be paid at a rate of 12% per annum. Interest will accrue on a daily basis and be payable on demand.


8. PAYMENT DEFAULT
If the Buyer defaults in payment or breaches these Conditions then it will be liable for all costs incurred by the Seller and will indemnify the Seller against any loss, liability, charge, expense, outgoing or payment which the Seller suffers, incurs or is liable for in respect of the recovery of monies owing by the Buyer to the Seller.


8. DELIVERY
The Seller will deliver Goods purchased by the Buyer to the Buyer’s nominated warehouse or location within the capital city in which the Buyer predominantly carries on business, or to such other place as the Buyer specifies and the Seller agrees. The Seller reserves the right to make deliveries of any order by instalments in which case each instalment will be deemed to be the subject of a separate contract governed by these Conditions for which the Buyer must separately pay. Subject to clause 14, the Seller will not be liable in any way for any failure or delay in delivery or for any loss or damage resulting directly or indirectly from any failure or delay in delivery of the Goods irrespective of whether such failure or delay is negligent or within the Seller's control or otherwise.

If, due to any act, matter or thing beyond the control of the Seller, the address for delivery is unattended, delivery cannot otherwise be effected or the Goods cannot be dispatched, the Seller, in its sole discretion, may store the Goods at the Buyer's risk and expense or take such other steps as it considers appropriate.

If the Seller delivers the Goods then, unless otherwise agreed in writing by the Seller, the Goods must be unloaded by the Buyer immediately on arrival at the specified destination.

The Seller reserves the right to withhold deliveries if:

(a) the Seller, in its sole discretion, considers that the financial condition of the Buyer so warrants and that such action is advisable to protect the Seller's interests; or

(b) the terms of payment for any Goods are not strictly adhered to by the Buyer.


9. ACCEPTANCE

To the fullest extent permitted by law, the Buyer has five (5) business days from the delivery of Goods to accept or reject the Goods in writing and if the Buyer fails to notify the Seller within that period, the Buyer is deemed to have accepted such Goods.


10. RETURN OF GOODS
To the fullest extent permitted by law, no Goods will be returned unless:

a) prior authorisation has been given by the Seller;

b) the correct invoice number is quoted on the Buyer’s return docket;

c) the returns are made within five (5) business days after delivery; and

d) the reason for return is clearly stated on the Buyer’s return docket.

The Buyer and Seller acknowledge that the Buyer holds the Goods as from the date of delivery as bailee and agent for the Seller for the purpose of sale of the Goods in the ordinary course of the Buyer’s business. The Buyer will not be entitled to return the Goods to the Seller except as stated above or with the written consent of the Seller, at the discretion of the Seller. All Goods returned will be subject to a handling charge of 15% of the invoice price of the Goods and the Buyer will pay all return freight costs. Without limiting the generality of the foregoing, the Seller and the Buyer agree that, to the fullest extent permitted by law, the Buyer will not be entitled in any circumstances to return Goods which the Seller has acquired specifically for and at the request of the Buyer.


11. RISK
Risk in the Goods passes to the Buyer on delivery of the Goods or on dispatch of the relevant invoice whichever is the earlier and from that time the Buyer assumes all risk of loss and damage to the Goods including without limitation all loss or damage in the course of unloading the Goods following delivery.


12. TITLE TO GOODS

Notwithstanding any other provisions in these Conditions and notwithstanding that the Buyer has possession of the Goods, title to any and all Goods supplied by the Seller will remain with the Seller and no legal or equitable interest or property in the Goods whatsoever will pass to the Buyer until the Buyer has paid the full invoice price for all Goods supplied by the Seller under all invoices.

Until title passes the Buyer must:

(a) refrain from encumbering the Goods;

(b) store, mark and keep appropriate records for the Goods so that they can at all times be

identified and distinguished as the property of the Seller and in particular must refrain from mixing the Goods with any Goods owned by the Buyer or any other person;

(c) allow the Seller full and free access to the Buyer's premises where the Goods are located to retake possession of such Goods if the Buyer is in any way in breach of these Conditions;

(d) not dispose of the Goods unless all of the following conditions are satisfied:

(i) the Goods are disposed to a bona fide sub-purchaser in the ordinary course of the Buyer's business;

(ii) no event as specified in clause 15(a), (b) or (c) has occurred in respect of the Buyer; and

(iii) the Buyer maintains records of all disposals of the Goods and permits inspection of the records by the Seller promptly upon request; and

(e) hold such money received by the Buyer on account of the Goods as represents the amounts owing for such Goods in trust for the Seller in a separate bank account identified as the Seller's account and hold that money on trust for the Seller until the full amount due for the Goods has been paid.

The Buyer indemnifies the Seller against any claim, action, damage, loss, liability, cost, expense or payment which the Seller suffers, incurs or is liable for in respect of the Seller's exercise of its rights under this clause 13.


14. WARRANTY AND LIABILITY
(a) Subject to any condition, warranty or right implied or imposed by the Competition and Consumer Act 2010 (Cth) (CCA) or any other law which cannot by law be excluded by agreement, or any express provision in these Conditions, the Seller gives no warranties regarding any Goods supplied and all other implied or imposed conditions, warranties and rights are excluded. Where any condition, warranty or right is implied or imposed by law and cannot be excluded, the Seller limits its liability for breach of that implied or imposed condition, warranty or right to the fullest extent permitted by law.

(b) Subject to the qualifications in section 64A of Schedule 2 of the CCA or any other law, the Seller's liability for any breach of any implied or imposed condition, warranty or right in connection with the supply of Goods is limited to one or more of the following (at the election of the Seller):

(i) replacement of the Goods or supply of goods equivalent to the Goods;

(ii) repair of the Goods;

(iii) payment of the cost of replacing the Goods or acquiring goods equivalent to the Goods;

(iv) payment of the cost of having the Goods repaired.

(c) Subject to clauses 14(a) and (b) and despite any implication arising from any other provisions of these Conditions:

(i) to the fullest extent permitted by law, the Seller will only be liable for a safety defect (as defined in the CCA) in any Good if the Buyer notifies the Seller in writing of the safety defect (as defined in the CCA) in any such Good within five (5) business days after the date of receipt and the Seller accepts such liability;

(ii) the Seller is not liable to the Buyer, its servants, agents or contractors, in contract, in tort (including negligence), under any statute (to the fullest extent permitted by law) or otherwise for, or in respect of, any indirect or consequential loss or damage including without limitation financial loss or expense including loss of opportunity, loss of profits or loss of goodwill suffered by the Buyer or any other person arising directly or indirectly out of or in anyway attributable to the Goods, or their delivery, or the performance of the Contract for the sale of the Goods upon these Conditions even if that loss or damage was in the contemplation of the parties at the time of entry into the Contract; and

(iii) subject to clause 11, the aggregate liability of the Seller in contract, in tort (including negligence), under statute (to the fullest extent permitted by law) or otherwise for, or in respect of, any loss or damage arising directly or indirectly out of or in anyway attributable to the Goods, or their delivery, or the performance of the Contract will not exceed 10% of the amount payable to the Seller under the Contract.

(d) Where the Seller elects to replace the Goods the Seller will credit the cost of the Goods being replaced and will replace them as soon as possible with other Goods of the same or equivalent kind at the price charged for the original Goods and otherwise upon the same terms and conditions as those to which the original Goods were subject.


15. TERMINATION BY THE SELLER
Without prejudice to any of its other rights, powers or remedies, the Seller may cancel any order for the delivery of Goods and terminate any contract governed by these Conditions if:

(a) the terms of payment for any Goods delivered to the Buyer by the Seller have not been strictly adhered to by the Buyer;

(b) the Buyer defaults under any of its obligations under these Conditions; or

(c) the Buyer becomes insolvent, commits an act of bankruptcy or, being a company, a liquidator, provisional liquidator, receiver, receiver and manager, administrator or official manager is appointed in respect of the Buyer, a mortgagee goes into possession of the Buyer's assets or business, an application is made to appoint a liquidator or to have the company wound up, the Buyer is made subject to the supervision of a court or enters into a scheme of arrangement with its creditors or if anything analogous occurs in respect of the Buyer, in which case, the Seller will be released from all liability under the Contract.

The Seller will be entitled to payment for all Goods delivered up to the effective date of termination. Termination of a Contract is without prejudice to the rights of the Seller accruing up to the date of termination.


16. INTELLECTUAL PROPERTY
The supply of Goods to the Buyer does not constitute a transfer of any intellectual property rights in the Goods or any part thereof. The Buyer must not do anything inconsistent with or in infringement of such intellectual property rights. The Seller does not warrant that the supply by it and the use by the Buyer of the Goods does not and will not infringe the intellectual property rights of any third party.


17. SELLER'S OBLIGATIONS
(a) Notwithstanding any other provision of these Conditions, if the Buyer breaches a term of a Contract, the Seller is not bound to perform its obligations under that Contract until the breach is remedied by the Buyer.

(b) The Seller is not liable for any failure to observe its obligations under these Conditions where such failure is wholly or substantially due to a force majeure event, which includes any cause beyond the control of the Seller, including strike, industrial action, war, sabotage, terrorist activity, national emergency, blockade or governmental action, inaction or request, and act of God.


18. PPSA
(a) Unless the context requires otherwise, terms and expressions used in this clause have the meanings given to them in, or by virtue of, the Personal Property Securities Act 2009 (Cth) (PPSA).

(b) The Buyer grants the Seller a security interest in all Goods to which Seller retains title under these Conditions.

(c) The Buyer must:

(i) promptly sign any documents and provide all information reasonably required by the Seller to register a financing statement or financing change statement on the Personal Property Securities Register or that the Seller may require in connection with such registrations;

(ii) notify the Seller in writing of any proposed change to its name or address at least 7 days before the change takes effect;

(iii) indemnify, and upon demand reimburse, the Seller for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register, releasing any goods from a security interest perfected by such registration or any other action taken by the Seller to comply with the PPSA (including complying with a demand given under section 178 of the PPSA) or to protect its position under the PPSA;

(iv) not register a financing change statement in respect of a security interest without the prior written consent of the Seller; and

(v) immediately notify the Seller of any material change in its business practices of selling the goods which would result in a change in the nature of proceeds derived from such sales.

(d) Any time the Buyer makes a payment to the Seller, irrespective of whether the payment is made under or in connection with a particular supply of goods, the Seller may apply that payment in any manner and order it sees fit.

(e) Sections 96 and 125 of the PPSA do not apply to the security agreement created by these Conditions.

(f) The Buyer waives its rights to receive a verification statement in accordance with section 157 of the PPSA.

(g) The Buyer:

(i) waives its rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d), 132(4), and 135 of the PPSA and its rights as a grantor and a debtor under sections 142 and 143 of the PPSA; and

(ii) agrees that where the Seller has rights in addition to those in chapter 4 of the PPSA, those rights will continue to apply and, in particular, will not be limited by section 123 of the PPSA.


STANDARD TERMS AND CONDITIONS OF PURCHASES FOR GOODS

BY GINGER BEARS

Last Updated: August 04, 2020

DEFINITIONS
1.1 Unless the context otherwise requires:

  • "Company" means Ginger Bears ABN #### and includes its successors and assigns.

  • "Conditions" means these terms and conditions for the supply of Goods and/or Services by the Supplier to the Company. A reference to "Conditions" includes the Schedule.

  • "Contract" has the meaning given to that term in clause 2.1.

  • "Food Standards Code" means the Australia New Zealand Food Standards Code.

  • "Goods" means the products, materials, supplies, equipment and other goods the subject of an Order and, if applicable, forming part of the Services.

  • "includes" means includes but without limitation.

  • "Information" has the meaning given to that term in clause 11.1.

  • "Order" means an order by the Company on the Supplier for the supply of Goods or the supply of Services or both as detailed in each Purchase Order Form and referred to in Clause 2.

  • "Order Date" has the meaning given to that term in clause 8.3.

  • "Order Specification" means the Company's specifications for the Goods and/or Services as described in any Order.

  • "Other Relevant Requirements" means the requirements of all codes, standards, industry requirements, regulations, legislation, by-laws, ordinances, common law and other laws applying to the production, sale, use and consumption of the Goods and the supply of the Services.

  • "Purchase Order Form" means the Company's purchase order form bearing a purchaser order number which is the only form recognised by the Company as authority for charging Goods or Services to its account.

  • "Services" means all things to be performed in accordance with an Order.

  • "Site" means the locations stated in the Order for the delivery of the Goods or the performance of the Services.

  • "Supplier" means the party named in Item 1 of the Schedule.

  • "supply" has the meaning given to that term in clause 2.1.

Where a word or expression has a defined meaning, its other grammatical forms have a corresponding meaning.

A reference to a statute or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements or any of them.


2. ORDERS

2.1 The Conditions apply to and govern all Orders placed by the Company and all contracts (Contracts) entered into by the Company whereby goods and/or services are supplied, provided and/or delivered (supply or supplied) to the Company.

2.2 No order is valid other than an order issued on a Purchase Order Form.

2.3 Unless otherwise agreed in writing by the Company, for each Contract, an Order and the Conditions will constitute the entire agreement between the Company and the Supplier under which Goods and/or Services will be supplied by the Supplier to the Company. No terms and conditions stated by the Supplier in any quotation, invoice or other document will be binding upon the Company unless accepted in writing by the Company.

2.4 Unless otherwise agreed in writing by the Company, to the extent that any conflict exists between the Conditions and any other documentation or correspondence forming part of any Order or any Contract, these terms are paramount and prevail. The Conditions may only be varied by agreement in writing between the parties.

2.5 Within 3 business days of receipt of an Order, the Supplier must reply to the Company to confirm that the Order has been received and that the Order will be completed by the time stated in the Order. The above reply must be sent by email or facsimile to the email address or facsimile number, as appropriate, provided by the Company to the Supplier for the purposes of this clause.


3. SUPPLY OF GOODS AND SERVICES

3.1 Goods supplied pursuant to an Order must:

(a) comply strictly with the quantity, volume and description as noted in the Order;

(b) comply strictly with any specifications as noted in the Order Specification;

(c) be fit for and of suitable quality for the purpose required by the Company;

(d) be to or of any standard specified in the Order;

(e) be of merchantable quality;

(f) be delivered by the time specified in and in accordance with all instructions in the Order;

(g) comply with the applicable requirements of the Food Standards Code;

(h) comply with the Other Relevant Requirements;

(i) unless otherwise agreed in writing by the Company, be prepared in accordance with the HACCP food safety system and the requirements of the HACCP accreditation of the Company; and

(j) pass such inspections and tests as may be required by the Company.

3.2 Services performed pursuant to an Order must:

(a) comply strictly with the description as noted in the Order;

(b) comply strictly with any specifications as noted in the Order Specification (including any due date for commencement of the Services);

(c) be fit for the purpose required by the Company and any Goods supplied in connection with the Services must be fit for the purpose required by the Company;

(d) be to or of the standard of skill and care and the quality expected of a provider experienced in the provision of the type of services required;

(e) be completed by the time specified in and in accordance with all instructions in the Order;

(f) comply with the applicable requirements of the Food Standards Code;

(g) comply with the Other Relevant Requirements;

(h) unless otherwise agreed in writing by the Company, be supplied in accordance with the HACCP food safety system and the requirements of the HACCP accreditation of the Company;

(i) pass such inspections and tests as may be required by the Company; and

(j) be rendered in a diligent manner and with due care and skill.

3.3 The Company relies upon the skill and knowledge of the Supplier in providing the Services


4. PRICE

4.1 Unless otherwise agreed by the Company in writing, the prices specified for the Goods and Services in the Order:

(a) will remain fixed for the term of the Order and will not be subject to any variation in the cost of materials, labour, delivery, taxes or otherwise;

(b) include all duties, taxes (including GST), levies, imposts and other like costs; and

(c) in relation to Goods, include all costs of delivery to the Site as well as the full cost of packaging and marking and, in relation to Services, include all costs of performance at the Site.

4.2 The Supplier must provide the Company with a valid tax invoice for GST purposes in respect of each supply of Goods and Services.

4.3 The Company at any time may issue a written instruction to the Supplier requiring additions, deletions or changes to the Goods and Services to be supplied or in the arrangement of transportation of the Goods.

Where an instruction under this clause results in an additional cost to the Company, the Supplier must clearly identify the increases in costs and provide necessary documentation to substantiate any increased cost of the Goods and Services.

5. DELIVERY

5.1 Time is of the essence for each Order and each Contract. If the Supplier does not supply the Goods or complete the performance of the Services within the time(s) stated in the Order, the Company may terminate the Order and the Contract which termination will be without prejudice to any other rights or remedies of the Company.

5.2 Unless otherwise agreed by the Company in writing, the Supplier must deliver the Goods to the Site and perform the Services at the Site set out in the Order.

5.3 Goods must be accompanied by a delivery docket stating the Order number and the item number, description, quantity and price of the Goods.

6. TITLE, RISK, INSPECTION AND ACCEPTANCE

6.1 The Supplier warrants that, at the time of delivery, it has the right to sell the Goods and the Goods are free from all liens, charges and encumbrances of any kind.

6.2 The Company may inspect and test the Goods and Services at the Supplier's premises or elsewhere and at any stage during or after manufacture, production, supply or performance. The Company's right to inspect and test will not reduce the obligations or liabilities of the Supplier under an Order or a Contract.

6.3 Title and risk in the Goods will pass to the Company after the Goods have been physically delivered to and inspected and accepted by the Company as being in accordance with the Order and the Contract.

6.4 In the event that Goods are supplied with Services, title and risk in the Goods will not pass to the Company, until both the Goods and the Services have been supplied by the Supplier and inspected and accepted by the Company as being in accordance with the Order and the Contract.

6.5 The Company may reject any Goods and Services which the Company determines to be contrary to the requirements of the Order or the Contract.

6.6 The Company may at any time return rejected Goods to the Supplier at the Supplier's expense and obtain full credit in respect of the purchase price thereof.

6.7 If required by the Company, the Supplier must re‑supply any rejected Goods and remedy any rejected Services at no additional cost to the Company


7. INSURANCE

7.1 The Supplier must arrange adequate insurance coverage in respect of the Goods and Services in accordance with the reasonable requirements of the Company regarding the entities insured, the risks insured against and the amount of the insurance.

7.2 Without limiting clause 7.1, the Supplier must insure itself and the Company in relation to the Goods against product liability and product recall liability for the amounts set out in Item 3 of the Schedule.


8. INDEMNITY

8.1 Subject to clause 8.3, without prejudice to any other right or remedy, the Supplier must indemnify, and keep indemnified, the Company in respect of all costs, expenses, fees, claims, damages, liabilities and losses (including in respect of bringing or defending any action, claim or proceedings and including any indirect or consequential loss or damage including loss of opportunity, loss of profits, loss of goodwill or other financial loss or expense) suffered, paid or incurred by the Company or for which the Company is or may become liable by reason of, in relation to or in connection with:

(a) the breach by the Supplier of the terms of a Contract including any of the Conditions;

(b) the breach by the Supplier of any warranty as may be implied by operation of law; or

(c) the negligence of the Supplier or any of its employees, servants, agents or sub‑contractors.

The Supplier is to make payment immediately on demand from the Company.

8.2 At its option the Company may deduct from or withhold from any amount then due and owing or to become due and owing to the Supplier by the Company an amount equivalent to not more than the sum of the moneys payable to the Company by the Supplier under clause 8.1.

8.3 If the Supplier fails to deliver or complete an Order by the date set out in the Order (Order Date) :

(a) the Supplier will be indebted to the Company for liquidated damages at the rate of 5% of the total price set out in the Order for every day after the Order Date to and including the first to occur of the date on which:

(i) the Order is completed; or

(ii) the Order and the relevant Contract is terminated;

(b) at its option the Company may deduct from or withhold from any amount due and owing or to become due and owing to the Supplier by the Company an amount equivalent to not more than the sum of the monies to be paid to the Company by the Supplier pursuant to this clause 8.3; and

(c) the parties agree that the amount calculated under this clause 8.3 is a reasonable estimate of the loss the Company will suffer in the event the Supplier fails to complete an Order by the Order Date.


9. LAWS AND OTHER REQUIREMENTS

9.1 The Supplier will, at its cost:

(a) comply with the requirements of the Food Standards Code;

(b) comply with the Other Relevant Requirements;

(c) unless otherwise agreed in writing by the Company, maintain HACCP accreditation;

(d) unless otherwise agreed in writing by the Company, ensure that the Goods and Services are supplied in accordance with the HACCP food safety system; and

(e) comply with all lawful requirements of the Company in any way affecting or applicable to the Goods or Services from time to time.

The Supplier agrees that it will ensure that its employees, agents and sub-suppliers agree to be so bound by the obligations contained in this clause.

9.2 The Supplier will obtain all permits, licences, consents, approvals and authorisations required in respect of the Goods and Services and will give all notices required to be given in respect of the Goods and Services and will pay all requisite fees, deposits, and taxes. The Supplier will provide evidence of compliance at the request of the Company.

10. WARRANTY

10.1 All usual and customary trade warranties will be obtained for the Goods and Services (including manufacturers' warranties in respect of the Goods), as well as any warranties which the Company may specifically request by completing Item 2 of the Schedule, and the Supplier must, at its cost, ensure the Company is assigned and has the benefit of any unexpired warranties at the completion of the supply of the Goods or the Services.

10.2 Any Goods or Services determined by the Company not to be in accordance with the Order or the relevant Contract must be remedied by the Supplier at its own expense. In the case of Goods, without limitation the remedy will be re-supply of the relevant Goods. If the Supplier fails to promptly remedy any defect in the Goods or Services on request by, and to the satisfaction of, the Company, then the Company may remedy (or arrange for a third party to remedy) that defect at the cost of the Supplier which will be a debt due and owing to the Company.

10.3 All Goods must be clearly identified and appropriately packed to avoid any possibility of contamination.

10.4 All Goods must be accompanied by a copy of a batch sheet with traceability to all raw materials used.


11. CONFIDENTIAL INFORMATION

11.1 All drawings, specifications, know-how and other information relating to the Services, the Goods, the Company's operations or affairs which the Supplier becomes aware of during the term of the Order, including information which by its nature should reasonably be considered to be confidential information, (collectively, Information) are confidential to the Company. Information does not include any information which the Supplier can prove either is in the public domain or was known by the Supplier at the time of disclosure, other than through a breach of the Conditions.

11.2 The Supplier must keep the Information confidential and must not disclose the Information to any third party except that the Supplier may disclose the Information:

(a) as expressly required or permitted by the Contract;

(b) with the written consent of the Company;

(c) to the extent required by a law, by an order of a court or of a regulatory body or by the Listing Rules of the ASX Limited; or

(d) to the extent necessary, to any employee or agent of the Supplier or any other person who is bound by terms no less onerous than those contained in this clause.

11.3 The Supplier indemnifies the Company from all damages, losses, expenses, claims or actions arising out of a breach by the Supplier of any obligation under this Clause 11 or a breach by any third party of any confidentiality obligation which is imposed on that party and which applies to the Information.

11.4 The Supplier must not use or permit the use of any Information for any purpose other than that contemplated by the Order or the Contract, unless authorised by a separate agreement between the parties.


12. DISCONTINUANCE BY SUPPLIER

The Supplier must provide the Company with a minimum of 3 months written notice prior to the time it wishes to cease providing the Services or supplying the Goods where there is no fixed period of the Contract.


13. PAYMENT

13.1 The Supplier will invoice the Company for payment after supply of the Goods or completion of the Services unless:

(a) supply of the Goods or performance of the Services extends for more than 1 calendar month in duration, in which case the Supplier may invoice the Company at the end of each month for Goods supplied or Services performed on the Site during the relevant month, or

(b) there is a different arrangement in writing between the Supplier and the Company covering payment for Goods and Services, in which case the terms of such arrangement will apply.

13.2 Unless otherwise agreed by the Company in writing, the Company will pay the Supplier within 30 days after the end of the month in which the Company receives an invoice properly issued in accordance with the requirements of the Contract, provided the Supplier has complied with all of the requirements in the Contract.


14. CANCELLATION

14.1 The Company may, on providing notice at least 30 days prior to the time for supply of the Goods or the completion of the Services, cancel an Order for any Goods not supplied or incomplete Services and the Supplier will not supply those Goods or perform the Services in accordance with and to the extent specified in the notice.

14.2 If an Order is cancelled under clause 14.1, the Supplier will immediately do everything possible to mitigate any costs incurred by it arising from the Order and the cancellation.

14.3 The Company will pay for any Goods delivered or Services performed at the time of receipt of the notice referred to in clause 14.1 and will pay the costs of Goods and Services ordered but not supplied which the Supplier is legally bound, at the time of receipt of the notice under clause 14.1, to pay, provided that the Company will have no other liability for any damages or losses (whether direct, indirect or consequential), costs or expenses in connection with the Orders or their cancellation. Title to any Goods which the Company pays for will pass to the Company in accordance with clause 6.


15. TERMINATION FOR DEFAULT

15.1 If the Supplier:

(a) breaches any term or condition of a Contract, suspends the provision of Goods or Services the subject of any Order or fails to proceed with due diligence so as to endanger completion of the supply of Goods or Services by the time stated in the Order , and does not rectify such breach, suspension or failure within 7 days of receipt of notice from the Company regarding the breach, suspension or failure; or

(b) becomes insolvent, commits an act of bankruptcy or has a petition for bankruptcy presented against it or, being a company, a liquidator, provisional liquidator, receiver, receiver and manager, administrator or official manager is appointed in respect of the Supplier, a mortgagee goes into possession of the Supplier's assets or business, an application is made to appoint a liquidator or to

have the company wound up, the Supplier resolves to go into liquidation, the Supplier is made subject to the supervision of a court or enters into a scheme or arrangement with its creditors or if anything analogous occurs in respect of the Supplier,

then the Company may:

(c) suspend payment in respect of all Orders placed by the Company with the Supplier whether or not the Supplier has complied with the terms and conditions attaching to any of those particular Orders;

(d) remedy the breach referred to in clause 15.1(a) on behalf of the Supplier at the cost of the Supplier; and/or

(e) terminate the Order and the relevant Contract at no cost to the Company.

15.2 Termination of the Order and the Contract under clause 15.1 will be without prejudice to any of the other legal rights and remedies (including damages) that the Company may have as result of the breach, suspension or failure referred to in clause 15.1.


16. LAW APPLICABLE

All of the Conditions and all of the Orders and Contracts will be governed by and interpreted in accordance with the laws of the State of Queensland.


17. ASSIGNMENT

The Supplier must not assign or subcontract, in whole or in part, an Order or a Contract or assign money due to the Supplier under an Order, except with the prior written consent of the Company.


18. INTELLECTUAL PROPERTY RIGHTS

The Supplier must indemnify the Company and its affiliates from and against any loss, damage, injury, cost (including legal costs), action, claim, demand or proceedings arising from or incurred by reason of, directly or indirectly, any infringement or alleged infringement of patents, registered designs, trademarks, copyright and/or any other industrial or intellectual property right in connection directly or indirectly with the Supplier's provision of the Goods or performance of the Services.


19. LIENS

The Supplier must not claim any liens, attachments or similar claims in connection with the Goods or the Services and must defend and indemnify the Company against any liens, attachments or other similar claims arising out of or in connection with an Order.


20. WAIVERS

Any waiver of any right or remedy of the Company under a Contract:

20.1 is effective only if it is issued in writing and properly signed on behalf of the Company;

20.2 is effective to the extent that the Company expressly states in writing; and

20.3 does not constitute a waiver of any other right or remedy under the Contract.


21. DISPUTE RESOLUTION

Any dispute between the Supplier and the Company arising out of or in any way connected with an Order which is not resolved by the Supplier and the Company within 14 days of a notice by either party to the other advising that it is a notice pursuant to this clause 21 shall be referred for determination to the person agreed between the Company and the Supplier or, failing such agreement, to the nominee of the Company, who will act as an independent expert and not as an arbitrator and the expert's written determination is final and binding on the parties.

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PRIVACY POLICY

PRIVACY POLICY

Last updated: August 10, 2020

Please read this Privacy Policy carefully before using Our Service, Pet Services and supply and purchase of Goods.


1. INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following policy. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of this agreement:

  • "Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • "Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.

  • "Country" refers to Queensland, Australia

  • "Device" means any device that can access the Service such as a computer, a cellphone, mobile phone or a digital tablet.

  • "Goods" refers to the product offerings available on the Website.

  • "Pet Services" (also referred to as “Services”) refers to the pet related activities available on the Website.

  • "Service" refers to the Website.

  • "Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the use of the Service, Pet Services, purchase and supply of Goods, and Privacy Policy.  These terms and conditions are variously listed on the Website.

  • "Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • "Website" refers to Ginger Bears, accessible from GingerBears.com

  • "You" (also referred as the “Owner”, “Your”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. PRIVACY OF YOUR PERSONAL INFORMATION

The Business is the owner and publisher of the content contained in this website. This privacy policy applies to GingerBears.com and its related entities.

We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth). This privacy policy explains how we manage your personal information we collect about you.


3. COLLECTION, USE AND DISCLOSURE

We may collect your personal information directly from you or when you deal with us by telephone, letter or email; when you access and interact with our website; or from other sources. The information we collect may include your name, address, telephone number, email address and details relating to your pet/s and their care. If you choose not to provide us with your personal information, we may not be able to contract with you or provide you with the information you may require.

If you visit our website, we may record information about your visit including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While the anonymous statistical data we collect may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Our website may contain links to websites which are owned or operated by third parties. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites.

The kinds of personal information we collect and store will depend on what products and services you request from us. However, it may include (amongst other things):

personal information you give us when you request a product or service from us. This information may include the dates you intend to board your pet/s, preferred Vet Agency and details relating to your dog/s or cat/s;

  • personal information you give us when you make a booking. This may include your name, address, telephone numbers, email address and credit card details;

  • communications between you and us; and

  • transactional information about your use of our products and services (eg, your feedback on your pet’s stay with us or training experience).

  • If we use or disclose your personal information for a purpose (the “secondary purpose”) other the main reason for which it was originally collected (the “primary purpose”), to the extent required by law, we will ensure that:

    • the secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; or

    • you have consented to the use or disclosure of your personal information for the secondary purpose; or

    • the use or disclosure is required or authorised by or under law; or

    • the use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity).


4. SECURING YOUR PERSONAL INFORMATION

Our employees are responsible for handling your personal information and educated about the requirements of the National Privacy Principles and the Privacy Act. Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures including physical, network and computer security. Access to your personal information is limited to those who specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.


5. ACCURACY AND ACCESS TO PERSONAL INFORMATION

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask that you let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.


6. HOW YOUR PERSONAL INFORMATION WILL BE USED

We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:

  • processing your booking;

  • being aware of any special requirements (health or otherwise) your pet/s may have;

  • providing you with confirmation of your booking and advising you of any changes to your pet/s booking;

  • confirming your pet/s vaccination status;

  • addressing any feedback or complaints you may have;

  • assisting vets with any health care requirements that your pet/s may have;

  • answering any queries you may have; and

  • any purposes for which it was requested and directly related purposes, and developing, improving and marketing our products and services.

  • If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any booking).

  • If you also subscribe to our mailing list, we may email to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list.

We will assume you consent to management of your personal information in the manner specified in this Privacy Policy (which may change from time to time) and our Privacy Statement until you tell us to the contrary by following the instructions contained in our website or contacting us using our contact details below.


7. EXCHANGE OF PERSONAL INFORMATION WITH THIRD PARTIES

Personal information we collect from you may be disclosed:

to any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies and investigative agencies, courts, various other government bodies);

  • to others in the event of a medical emergency;

  • to others that you have been informed of at the time any personal information is collected from you;

  • to our business associates and others for purposes directly related to the purpose for which the personal information is collected;

  • to our professional advisors and other contractors (for example IT consultants and mailing houses); or

  • with your consent (express or implied), to others.

We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.


8. CONTACTS

If you have any query relating to our privacy policy, please contact us at gingerbearsbrisbane@gmail.com.

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