WEBSITE USAGE
Terms and Conditions of Website Usage
Last updated: August 04, 2020
Please read these terms and conditions carefully before using Our Service.
1. INTERPRETATIONS AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
"Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
"Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.
"Country" refers to Queensland, Australia
"Device" means any device that can access the Service such as a computer, a cellphone, mobile phone or a digital tablet.
"Goods" refers to the product offerings available on the Website.
"Pet Services" (also referred to as “Services”) refers to the pet related activities available on the Website.
"Service" refers to the Website.
"Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the use of the Service, Pet Services, purchase and supply of Goods, and Privacy Policy. These terms and conditions are variously listed on the Website.
"Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
"Website" refers to Ginger Bears, accessible from GingerBears.com
"You" (also referred as the “Owner”, “Your”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. ESSENTIAL AGREEMENT
By using the Service, You agree to be bound by the Terms and Conditions between You and Us. These Terms of use govern Your access to and use of this Website, and Your use of the payment facilities, applications, search engines and other services offered on the Website and which are included in the Website.
These Terms listed herein constitute an agreement between the Business and the Owner (“You”) relating to the provision of the Website by the Business for use.
If you do not agree to these Terms and Conditions of use, please exit this site immediately.
We may update these terms of use by posting the new version on the site at any time and without separate notice to you. Your continued use of this site or the services after we post any changes to these terms of use constitutes Your agreement to those changes from that date.
Please refer to the other terms variously listed on the Website that make up the Terms and Conditions between You and Us (namely Website usage, Pet Service usage, Purchase and Supply of Goods, and Privacy Policy).
3. ACKNOWLEDGEMENTS AND RESERVATIONS
These Terms and Conditions apply to all visitors, users and others who access or use the Service.
If You disagree with any part of these Terms and Conditions then You may not access the Service.
You acknowledge you will use common sense when using the Website.
The Business reserves the right to refuse access to any user without being required to give an explanation.
You represent that you are over the age of 18. The Business does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Business and any other relevant Terms and Conditions presented on the Website. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
4. YOUR WARRANTIES AND OBLIGATIONS
To use the the Service, You must:
comply with these terms of use and all applicable laws and regulations; and
use the Website and the Pet Services in good faith.
You must not:
post or send any material, or do anything which is unlawful, offensive, abusive, indecent, defamatory or menacing, or in breach of any rights of others;
cause annoyance, inconvenience or needless anxiety to others;
post commercial advertisements or promotional material; or
collect information (including information about other users) for purposes outside these terms of use.
5. LINKS TO OTHER WEBSITES
Our Service may contain links to third-party websites or services that are not owned or controlled by the Business.
The Business has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that the Business shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
You use the Website and related Pet Services and Goods at Your sole risk.
Any arrangements made between you and any third party named on or referred by the Website is at Your sole risk and responsibility.
Notwithstanding any damages that You might incur, the entire liability of the Business and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 10 AUD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Business or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Business or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
7. “AS IS” AND “AS AVAILABLE” DISCLAIMER
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Business, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Business provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
The Website contains general information and material from many different sources. We make no representation and do not warrant that the general information provided on the Website is complete, accurate or current.
Product specifications and descriptions on the Website are as provided by the suppliers or manufacturers. Unless otherwise specified, product photos are illustrative only and not of the actual item or service for sale.
The information, services and material contained in this Website are provided on an “as is” basis. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to such information, services and materials, whether provided by us, third party contractors or other users.
Neither we nor any of our directors, employees, contractors or other representatives, will be liable for any loss, damage or personal injury whatsoever which may arise out of or in connection with Your use of this Website or Pet Services or Goods or other information, to the maximum extent permitted by law.
This limitation of liability extends to loss, damage or personal injury caused directly or indirectly by Your access to or inability to access this Website or Pet Services or Goods or other information, and Your reliance on any information provided in the Website, even if we have been advised of the possibility of such damages or injury.
Without limiting the foregoing, neither the Business nor any of the Business' providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Business are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
8. INDEMNITY
You agree to indemnify, and hold harmless us and our directors, employees, contractors or other representatives from all liabilities, claims and expenses, including legal fees that arise from Your use or misuse of this Website.
9. SERVICE FEES
The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied during an agreed period of service.
The Owner agrees to pay all fees and charges levied by the Business as are current from time to time at the commencement of Pet Services or provision of goods or other services on offer and in respect of which notice is given to the Owner either verbally or by written confirmation on booking or purchase.
10. PAYMENT
All online bookings require payment in full.
You agree to pay all costs and charges for optional Pet Services or Goods requested by the you.
The Owner agrees to pay any invoiced amount within 7 days of the invoice being issued.
Any invoices not paid within 7 days shall accrue interest daily at the lesser of rate of 11% percent per annum calculated daily. The Business will also be entitled to recover from the Owner in addition to the amount invoiced yet unpaid any administrative costs of issuing a recovery notice (at $25.00 per notice), any debt recovery costs (including legal fees on a Solicitor/client basis) incurred or payable by the Business in procuring outstanding payment from the Owner.
11. DEBT COLLECTION AGENCY
The Owner:
Authorises the Business to notify any debt collection or credit reporting agency upon default by the Owner in regard to any obligation to pay under this debit authorisation; and
agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this payment request terminating; and
may be liable for any costs associated with the recovery of Your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.
12. CANCELLATION POLICY
The Owner notes the following terms for cancellation of Pet Services:
Cancellation within 24 hours but more than 7 days prior to service (advance cooling off period) of booking – no fee charged.
Cancellation after 24 hours but more than 7 days prior to service – the Business retains credit for future booking to be used. Credit has no expiry date.
Cancellation less than 7 days prior to service – Full payment forfeited.
13. TRANSFERRING POLICY
You may not transfer Your booking or Pet Services to any other pet unless by prior agreement by the Business.
14. INTELLECTUAL PROPERTY RIGHTS
The material on the Website is protected under Australian and international copyright and other laws governing protection of intellectual property rights. You must not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, create derivative works from, adapt, or edit such materials.
However, you may copy (either electronically or in hard copy) material on the Website only for non-commercial use in conjunction with Your use of the Service.
Please contact us if you wish to place a link to the Website from another website.
15. YOUR INFORMATION
The Owner accepts the Terms and Conditions outlined herein and certifies to the accuracy of all information given about an animal.
You are entirely responsible for the information that you post or submit to the Website, or send to us or other people. We do not edit this information, and are not liable for errors or omissions in, the information that you or other users submit. However, we may at our sole discretion, edit or delete any information we consider inappropriate.
If you decide to change Your billing information, a 14-day notice is required. Failure to provide this has no bearing on any of the terms of this agreement.
You are responsible for notifying the Business if Your contact details change. Failure to do so has no bearing on any of the terms of this agreement.
We are committed to protecting Your privacy. We will not sell, trade or rent Your personal information to others. We use the information we collect about you so that you can be registered and use the Pet Services or Goods.
Any online payments through the Website are processed entirely through a third party merchant banking or payment processing system. We do not see or store Your credit card information.
When you use Pet Services, you acknowledge and agree that we may use non-identifiable information generated by Your activities to improve our services. However, we will not disclose any of Your personal information to others.
We may use Your contact details to promote new services and product offers to you, or notify you about important changes to the Website or the services. If you would rather not receive this information please notify us.
While this Website does use cookies, the cookies do not contain any personally identifying information. Even if you have configured Your web browser not to accept cookies, you can still use most of the features on the Website.
You hereby allow Your pet to be photographed and/or filmed. Photographs and/or footage may be used by the Business for promotional or advertising purposes.
For further information please refer to the Privacy Policy.
16. LINKS TO THIRD PARTY WEBSITES
This Website may provide links or references to other websites for Your convenience or for advertising purposes. We do not control or endorse these websites, and are not responsible or liable for the accuracy, legality, or any other aspect of the content of such websites or for any damage or injury arising in connection with Your access to such websites.
17. JURISDICTION
These terms of use shall be governed by and construed in accordance with the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of Queensland.
18. TERMINATION OF ACCESS
If we in our absolute discretion determine that you have committed a breach of these terms of use, in particular the user warranties and obligations, we may immediately and without further notice to you, suspend Your use of the Website and Pet Services and delete any data associated with Your account, without refunding Your Pet Service or Goods payment (if applicable).
Any Owner previously terminated by the Business must not use the Website or its Pet Services except without express written permission by the Business.
19. VIOLATIONS
Please report any actual or possible violations of these terms of use by contacting us by email as soon as is practicable.
20. DISPUTES RESOLUTION
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Business.
21. SEVERABILITY AND WAIVER
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
22. TRANSLATION INTERPRETATION
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
23. CHANGES TO TERMS AND CONDITIONS
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please immediately stop using the Website.
24. CONTACTS
If you have any query relating to these Terms and Conditions, please contact us at gingerbearsbrisbane@gmail.com.
PET SERVICE USAGE
Terms and Conditions of Pet Service Usage
Last updated: May 02, 2023
Please read these terms and conditions carefully before using Our Pet Services.
You agree to be bound by these Terms and Conditions by clicking “I accept” (or equivalent) where indicated on Our Website or accessing Pet Services (whichever is sooner), having had an opportunity to view these terms.
1.INTERPRETATIONS AND DEFINITIONS
Interpretation
Unless the contrary intention appears, a reference in these Terms and Conditions:
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these terms and conditions or another document include any variation or replacement of it despite any change in the identity of the parties;
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the words of which the initial letter is capitalized have meanings defined under the following conditions;
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the following definitions shall have the same meaning regardless of whether they appear in singular or in plural;
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the words include, including, such as, for example and similar expressions are not to be construed as words of limitation.
Definitions
For the purposes of these Terms and Conditions:
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"Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
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"Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.
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"Country" refers to Queensland, Australia
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"Device" means any device that can access the Pet Services such as a computer, a cellphone, mobile phone or a digital tablet.
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"Pet Services" (also referred to as “Services”) refers to the pet related activities made available or provided by the Business.
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"Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the Pet Services. These Terms and Conditions are variously listed on the Website.
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"Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
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"Website" refers to Ginger Bears, accessible from GingerBears.com
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"You" (also referred as the “Owner”, “Customer”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
In these Terms, the singular includes the plural and vice versa.
2.ESSENTIAL AGREEMENT
These Terms of use govern Your access to and use of Pet Services.
If you do not agree to these Terms and Conditions of use, do not book any Pet Services.
We may update, change, vary of modify these Terms of use by posting the new version on the Website at any time with 3 days prior notice by publishing the revised Terms and providing a copy by email (where possible to do so). Your use of Pet Services after we post any changes to these terms of use constitutes Your agreement to those changes commences immediately where you are acquiring new Pet Services or 5 days from the date on which those changes are published where you are acquiring existing Pet Services from that date.
3.ACKNOWLEDGEMENTS AND RESERVATIONS
The Business reserves the right to refuse Pet Services to any animal without being required to give an explanation.
The Owner acknowledges that the Business allows pets to play and interact directly with other animal(s) off leash. The Owner further acknowledges that due to this, injuries to their pet(s) may occur.
The Owner further acknowledges that they will use caution and common sense when using the Pet Services.
The Owner acknowledges that the Business has limited bookings available and that they may “miss out” or not be able to access Pet Services when there are no other bookings available, for any reason.
It is recommended the Owner books pet care in advance of peak periods (such as Easter and Christmas) as places will be limited and cannot be guaranteed.
4.YOUR WARRANTIES AND OBLIGATIONS
To use the Pet Services, You must:
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comply with these terms of use and all applicable laws and regulations;
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use the Website and the Services in good faith;
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ensure the Owner’s pet meets all eligibility criteria in clause 6; and
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the Owner otherwise complies will all obligations on it in these Terms and Conditions.
You must not:
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post or send any material, or do anything which is unlawful, offensive, abusive, indecent, defamatory or menacing, or in breach of any rights of others;
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cause annoyance, inconvenience or needless anxiety to others;
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post commercial advertisements or promotional material; or
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collect information (including information about other users) for purposes outside these terms of use.
5.RESPONSIBILITY FOR YOUR PET
You agree the Owner shall be solely responsible for any and all acts or behaviour of the pet while it is in the care of the Business, its employees or agents.
The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused for any acts or behaviour of the pet while in the Business’ care.
6.PET ELIGIBILITY FOR ADMISSION FOR SERVICE
The Owner declares that they are the sole owner of the pet (or where the pet is jointly owned, has sought the consent of the joint owner), free and clear of all liens and encumbrances.
The pet must be a minimum of 4 months old.
The pet is currently vaccinated or will be at least 2 weeks prior to Your booking (C5 for dogs and F3 for cats, or as otherwise advised by the Company) that lasts for the duration of the Services.
The pet has current tick and flea treatment upon admission for Services that lasts for the duration of the Services.
The pet is free of all diseases and illnesses.
All cats and dogs are to be de-sexed prior to admission for Service.
All pets are fitted with a functional microchip that can be used to identify and locate the pet’s owner.
The pet receiving the Services provided by the Business is registered with their local council and are booked in as their registered breed.
The Owner will offer their pet for Services with a collar or harness that the pet cannot slip out of. The Business accepts no responsibility for any lost items.
The Owner will provide all details of any conditions suffered by the pet (including medical or behavioural), or medications required by the pet and dosage required for the duration of the Pet Services.
For all Service offerings except training services:
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The Owner declares that their pet is not aggressive and does not pose a risk to humans, other animals, or to property; and
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The Owner declares that their pet will respond to calls relating to name and to the command “sit”.
7.PET OBEDIENCE
All pets will be assessed by the Business for suitability for Pet Services.
The assessment will be conducted during the first paid Pet Service session.
For any pet assessed not to be suitable to receive Pet Services, a refund of all pre-paid and unused Pet Service sessions will be paid by the Business to the Owner.
In special circumstances the Owner agrees the Business, its employees or agents may need to employ behaviour management tools and techniques to ensure pet obedience, including, and not limited to:
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provision of food (e.g., “treats”)
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physical separation
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physical isolation
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physical restraint
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muzzle
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“E-collar”,
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leash (long or short), or
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leash fixed to a secure anchor point.
8.PET INTERACTIONS
The Owner gives the Business permission to mix their pet with other animal(s) as it deems necessary.
The Owner gives the Business permission to exercise or walk their pet off leash.
9.DISCLAIMERS AND LIMITATION OF LIABILITY
Consumer guarantees
Our Services may come with guarantees that cannot be excluded under the Australian Consumer Law (contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
The following applies where any warranties against defects are offered to the Owner by Us under this agreement:
(1) Our Services come with guarantees that cannot be excluded under the Australian Consumer Law.
(2) For major failures with the Services, the Owner is entitled:
(A) to cancel the service contract with the Business; and
(B) to a refund for the unused portion of, or compensation for its reduced value.
(3) You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure You are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Exclusion of liability
To the maximum extent permitted by law, under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, illness death, loss or damage of any kind whatsoever that may occur to any animal while in the control or care of the Business.
To the maximum extent permitted by law, the Owner agrees that the Business will not be held liable (whether in contract, tort (including negligence), indemnity or statute) for any injury or illness to a pet and expressly waives any and all claims against the Business, or its employees for any loss, injury, illness, loss or death of any kind whatsoever to their pet or loss of their property while in the care of the Business, its employees or its agents or any indirect or consequential loss.
Neither we nor any of our directors, employees, contractors or other representatives, will be liable for any loss, damage or personal injury whatsoever which may arise out of or in connection with Your use of Pet Services, to the maximum extent permitted by law.
This limitation of liability extends to loss, damage or personal injury caused directly or indirectly by Your access to or inability to access Pet Services, and Your reliance on any information provided by the Business, its employees or agents, even if we have been advised of the possibility of such damages or injury.
Implied terms
To the full extent permitted by law, any term which would otherwise be implied into these Terms is excluded. If any law implies or imposes terms into these Terms which cannot be lawfully excluded, such terms will apply, save that the liability of the Business for breach of any such term will be limited in accordance with the Liability Cap noted below.
Liability cap
If the Business is liable in connection with these Terms (whether in contract, tort, indemnity or statute), then irrespective of anything else in these Terms, Our cumulative liability in the aggregate (to the fullest extent permitted by law) shall in no event exceed $100 (Liability Cap).
10.INDEMNITY
Under no circumstances will the Business, its employees or agents be responsible for paralysis tick, canine influenza, injury, loss, damage or death of any kind whatsoever, whether or not caused by any negligent act or omission of the Business, its employees or agents, that may occur to any pet receiving Pet Services, care or attention from the Business.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, in which event you will cooperate with us in asserting any available defences.
You agree to indemnify the Business, and hold harmless the Business for any:
(a) fraud or wilful misconduct of the Owner under or in connection with these Terms;
(b) failure to meet any of the eligibility criteria in clause 6;
(c) of the warranties provided in clause 4 are false;
(d) costs incurred pursuant to clause 12;
(e) costs, injury, loss and death associated with pet transport via a third party (clause 18);
(e) costs incurred in connection with non-payment of an invoice.
11.SERVICE FEES
The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied during an agreed period of Pet Services.
The Owner agrees to pay all fees and charges (including applicable interest charges) in full levied by the Business in accordance with clause 13, as are current from time to time at the time the booking is made for the pet.
12.PET INCURRED COSTS
The Owner agrees to promptly pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs (including special or emergency costs) which may be incurred for the animal during the time the animal is in the Business' care including, but not limited to travel fees and additional labour costs as a result of or in connection with any damage, accident, illness or injury caused to or by the pet.
If a pet injures another pet whilst in care, the associated veterinary and other medical expenses must be paid by the Owner of pet that caused the injuries to the Owner of the injured pet.
In the event where the Owner’s pet become seriously ill or injured and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment.
To the extent the pet is left under the care of the Business for more than two weeks after the advised check-out or service date, the pet will be considered to be an abandoned pet. At this stage the Business has the right to seek an alternate home for the pet. The Owner remains liable to the Business for any shortfall in charges associated with the Pet Services and all charges incurred by the Owner.
13.PAYMENT
All bookings, online or via email or phone. require payment in full.
You agree to pay all costs and charges for any Pet Services requested by the You.
The Owner agrees to pay any invoiced amount within 7 days of the invoice being issued.
Any invoices not paid within 7 days may accrue interest daily at the rate of 2.0% percent per annum calculated daily. The Business will also be entitled to recover from the Owner in addition to the amount invoiced yet unpaid any administrative costs of issuing a recovery notice (at $25.00 per notice), any debt recovery costs (including legal fees on a Solicitor/client basis) incurred or payable by the Business in procuring outstanding payment from the Owner.
In the event of any outstanding invoice, the invoice must be paid in full before the animal will be released into the care of the Owner.
14.DEBT COLLECTION AGENCY
The Owner:
(a) Authorises the Business to notify any debt collection or credit reporting agency upon default by the Owner in regard to any obligation to pay under this debit authorisation; and
(b) agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this payment request terminating; and
(c) may be liable for any costs associated with the recovery of Your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.
15.CANCELLATION POLICY
To the extent permitted by law, the Owner requires the following notice of cancellation of Pet Services, otherwise the associated charges will be incurred:
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Cancellation more than 7 days prior to service – the Business retains credit for future booking to be used. Credit has no expiry date.
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Cancellation less than 7 days prior to service – Full payment forfeited.
16.TRANSFERING POLICY
You may not transfer Your booking or Pet Services to any other pet unless by prior written agreement by the Business.
17.PET RELEASE, PICKUP AND DROPOFF
The pet will be released from Pet Services only to persons or to addresses named within Your Owner record, including emergency contacts. You must advise at the time of booking if the person dropping off (or releasing) the pet is to be different from the person collecting (or receiving) the pet.
You agree:
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“home pick up” and “home drop off” refers to the collection of pets from their home address;
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to be at Your home address prior to the agreed pick up and drop off times; and
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If you are not at home when the driver arrives to collect Your pet, you will provide a secure location for Your pet to be picked up or dropped off. In the event that no secure location can be determined by the driver, the driver will move on to their next collection. In this instance, additional fees will be incurred for ongoing care and any attempted redelivery of the pet.
To reschedule a home pick up the Owner must contact the Business by 10am on the day prior to the scheduled home pick up.
The Owner acknowledges that a driver may be delayed in meeting the agreed collection or drop off windows due to circumstance outside of its control.
All Service and transport fees require full payment at time of booking.
18.USE OF THIRD PARTY CARRIER / DELIVERY SERVICE
In making a payment the Owner acknowledges and agrees to any terms associated with pet transport offered via a nominated third party (e.g., https://www.petshipper.com.au/policy). It is the Owner's responsibility to read and agree to third party terms and conditions. The Owner agrees for any pets to be released to and from the Business via the nominated third party for the purpose of providing Services. The Owner acknowledges that they can deliver their pets to the Business as an alternative to using a third party provider.
19.YOUR INFORMATION
The Owner certifies to the accuracy of all information given about the animal.
You are entirely responsible for the information that you post or submit to the Website, or send to Us or other people. We do not edit this information, and are not liable for errors or omissions in, the information that you or other users submit. However, We may at our sole discretion, edit or delete any information we consider inappropriate.
If you decide to change Your billing information, a 14-day notice is required. Failure to provide this has no bearing on any of the terms of this agreement.
You are responsible for notifying the Business if Your contact details change. Failure to do so has no bearing on any of the terms of this agreement.
In agreeing to these terms You agree that Your contact details and details of Your pet(s) will be provided to all involved parties in the event of a pet injury caused by Your pet, including the relevant city council and the Owners of the injured pet, so that the matter can be handled appropriately.
20.JURISDICTION
These terms of use shall be governed by and construed in accordance with the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of Queensland, Australia.
21.TERMINATION OF SERVICE
If We in our absolute discretion determine that you have committed a breach of these terms of use, in particular the user warranties and obligations, we may immediately and without further notice to you, suspend Your use of Services without refunding Your Service payment (if applicable).
Any Owner previously terminated by the Business must not use Pet Services except without express written permission by the Business.
22.DISPUTES RESOLUTION
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Business.
23.SEVERABILITY AND WAIVER
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Whole agreement
You agree that these Terms are the entire agreement and understanding between the parties relating to the subject matter of this agreement and supersedes any prior agreement, representation (written or oral) or understanding on anything connected with that subject matter (other than to the extent incorporated as expressed in this agreement).
Survival
Clauses 9 (Disclaimer and limitation of liability) and 10 (indemnity) shall survive termination of the Terms.
24.TRANSLATION INTERPRETATION
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
25.CONTACTS
If you have any query relating to these Terms and Conditions, please contact us at gingerbearsbrisbane@gmail.com.
PRIVACY POLICY
PRIVACY POLICY
Last updated: August 10, 2020
Please read this Privacy Policy carefully before using Our Service, Pet Services and supply and purchase of Goods.
1. INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following policy. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this agreement:
"Affiliate" means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
"Business" (also referred to as either “the Company”, “the Business”, “We”, “Us” or “Our” in this Agreement) refers to VHA Assets Pty Ltd trading as Ginger Bears.
"Country" refers to Queensland, Australia
"Device" means any device that can access the Service such as a computer, a cellphone, mobile phone or a digital tablet.
"Goods" refers to the product offerings available on the Website.
"Pet Services" (also referred to as “Services”) refers to the pet related activities available on the Website.
"Service" refers to the Website.
"Terms and Conditions" (also referred as “Terms”, “Conditions”) mean these Terms and Conditions that form the entire agreement between You and the Business regarding the use of the Service, Pet Services, purchase and supply of Goods, and Privacy Policy. These terms and conditions are variously listed on the Website.
"Third-party Social Media Service" means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
"Website" refers to Ginger Bears, accessible from GingerBears.com
"You" (also referred as the “Owner”, “Your”) means the individual accessing or using the Service, or the Business, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. PRIVACY OF YOUR PERSONAL INFORMATION
The Business is the owner and publisher of the content contained in this website. This privacy policy applies to GingerBears.com and its related entities.
We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth). This privacy policy explains how we manage your personal information we collect about you.
3. COLLECTION, USE AND DISCLOSURE
We may collect your personal information directly from you or when you deal with us by telephone, letter or email; when you access and interact with our website; or from other sources. The information we collect may include your name, address, telephone number, email address and details relating to your pet/s and their care. If you choose not to provide us with your personal information, we may not be able to contract with you or provide you with the information you may require.
If you visit our website, we may record information about your visit including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While the anonymous statistical data we collect may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
Our website may contain links to websites which are owned or operated by third parties. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites.
The kinds of personal information we collect and store will depend on what products and services you request from us. However, it may include (amongst other things):
personal information you give us when you request a product or service from us. This information may include the dates you intend to board your pet/s, preferred Vet Agency and details relating to your dog/s or cat/s;
personal information you give us when you make a booking. This may include your name, address, telephone numbers, email address and credit card details;
communications between you and us; and
transactional information about your use of our products and services (eg, your feedback on your pet’s stay with us or training experience).
If we use or disclose your personal information for a purpose (the “secondary purpose”) other the main reason for which it was originally collected (the “primary purpose”), to the extent required by law, we will ensure that:
the secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; or
you have consented to the use or disclosure of your personal information for the secondary purpose; or
the use or disclosure is required or authorised by or under law; or
the use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity).
4. SECURING YOUR PERSONAL INFORMATION
Our employees are responsible for handling your personal information and educated about the requirements of the National Privacy Principles and the Privacy Act. Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures including physical, network and computer security. Access to your personal information is limited to those who specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.
5. ACCURACY AND ACCESS TO PERSONAL INFORMATION
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask that you let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.
6. HOW YOUR PERSONAL INFORMATION WILL BE USED
We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:
processing your booking;
being aware of any special requirements (health or otherwise) your pet/s may have;
providing you with confirmation of your booking and advising you of any changes to your pet/s booking;
confirming your pet/s vaccination status;
addressing any feedback or complaints you may have;
assisting vets with any health care requirements that your pet/s may have;
answering any queries you may have; and
any purposes for which it was requested and directly related purposes, and developing, improving and marketing our products and services.
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any booking).
If you also subscribe to our mailing list, we may email to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list.
We will assume you consent to management of your personal information in the manner specified in this Privacy Policy (which may change from time to time) and our Privacy Statement until you tell us to the contrary by following the instructions contained in our website or contacting us using our contact details below.
7. EXCHANGE OF PERSONAL INFORMATION WITH THIRD PARTIES
Personal information we collect from you may be disclosed:
to any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies and investigative agencies, courts, various other government bodies);
to others in the event of a medical emergency;
to others that you have been informed of at the time any personal information is collected from you;
to our business associates and others for purposes directly related to the purpose for which the personal information is collected;
to our professional advisors and other contractors (for example IT consultants and mailing houses); or
with your consent (express or implied), to others.
We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.
8. CONTACTS
If you have any query relating to our privacy policy, please contact us at gingerbearsbrisbane@gmail.com.